TERMS AND CONDITIONS

You are advised to read these terms and conditions of use carefully before using this site. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions and any other law or regulation that applies to the site. By using this site and registering with us, you agree to be bound by the following terms and conditions. If you do not agree with any part of the following terms and conditions, please do not use this site.

1. Ownership 

All materials used and displayed on this site, including but not limited to text, software, graphics, icons, illustrations, artwork, names, logos, trademarks and service marks are the property of JTA Tours and its licensees and licensors, and are protected by trademark and other laws.

You are not permitted to modify, reproduce, republish, disseminate, distribute, sell, transfer, or modify any part of this site without the permission of JTA Tours and/or its licensees and licensors. 

2. Undertakings

You represent that you are of sufficient legal age to enter into this agreement and use this site in accordance with all the terms and conditions herein. You understand that you are financially responsible for all uses of this site by you and those using your login information.

You are responsible for maintaining the confidentiality of the account and password and fully responsible for all bookings and activities occurred under your account or password. You shall immediately notify JTA Tours of any unauthorised use of your account or password or any other breach of security. You are advised to change your password regularly as a precaution. 

You must provide full and accurate information (including but not limited to names, passport numbers, age gender, occupation, addresses, telephone numbers and e-mail addresses) when accessing this site and/or when making any online travel reservations.

You are to honor your online reservations made through this site and remit to JTA Tours all charges for all services and products booked; payment terms will be by credit card. You are also liable for any surcharges, cancellation of bookings, unauthorised bookings made by yourself or on behalf of unregistered person (s).

You must pay in full for all online reservations for any travel service or product prior to consumption.

You agree to use this site to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You are prohibited to use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

You are not to copy, reproduce, republish, upload, download, store, sell, post, transmit, broadcast, circulate, distribute, display, create derivate works from or in any way exploit the content of this site without the permission of JTA Tours . You are permitted to print extracts of the materials presented on this site on a single computer for your personal, non-commercial use only.

Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property, laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

3. Amenments

JTA Tours shall have the right to amend these terms and conditions with or without notice at any time and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. Such changes shall be effective upon posting of such terms on this site. 

4. Indemnities

You shall defend and indemnify JTA Tours from and against all claims, demands, actions, proceedings, damages, liabilities, loss, expenses (including legal costs on a solicitor and client basis) which may be made against or suffered or incurred by JTA Tours arising directly or indirectly from your use of this site, whether authorised or not authorised by you, with or without your knowledge; and/or any act, omission, misconduct, negligence or any breach of any of the terms and conditions contained herein on your part.  

5. Site Links

This site may contain hyperlinks to web sites operated by third parties. The inclusion of hyperlinks to any such web sites does not imply JTA Tours 's endorsement of such web sites nor any association with their operators. JTA Tours is not responsible for the contents of other web sites. Linking to any hyperlinked web sites is done at your own risk and subject to the specific terms and conditions (if any) of such hyperlinked sites. This Site also may contain advertisements by third parties. Unless otherwise specifically stated on this Site, we do not endorse or make any representation or warranty regarding the liability or quality or accuracy of any products or services featured in, or linked to any advertisements that appears on this Site.

6. Disclaimer And Limitations

All products and/or services offered for sale and/or reservation on this site are subject to availability; acceptance, confirmation, denial, cancellation and/or postponement of such product and/or service is solely at the discretion of the product supplier. JTA Tours shall not be  liable for any claims against overbooking, misinformation or mishandling of reservations by suppliers, and/or any other dissatisfaction or complaint relating to the quality of the products and/or services provided by the supplier or otherwise howsoever. In the event of mishandling, misinformation or overbooking by a supplier, or any dissatisfaction or complaint aforesaid, you should take up the matter directly with the supplier who are under an obligation to deal with such matters in accordance with JTA Tours  policies.

JTA Tours  has taken all reasonable steps to ensure that this site is error free and virus free. However, JTA Tours    does not warrant and cannot warrant that the use of this site will be uninterrupted, error free or virus free.

Saving for JTA Tours  's willful default and gross negligence, JTA Tours  shall not be liable for any injury, loss, claim, damage of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which  arises out of or is in any way connected with any use of this site or content found herein, any failure or delay (including but not limited to the use of or inability to use any component of this site for reservations), or the performance or non-performance by JTA Tours  or any third party suppliers, even if such party has been advised of the possibility of such damages, or for any other party. If, notwithstanding the foregoing, JTA  Tours  should be  liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or use of this site or its content, the liability of JTA  Tours  shall in no event exceed, in aggregate, the total price of the reservation (s) with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to JTA  Tours and without any liability whatsoever, JTA Tours at any time and without notice may terminate or restrict your access to any component of this site.

JTA Tours shall not be liable for failures or delays in performing its obligations arising from any cause beyond its control, including but not limited to acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, riots. JTA  Tours shall not be liable for any delay in performing or failure to perform obligations if the delay or failure results from such events or circumstances outside its reasonable control. Such delay or failure shall not constitute a breach on the part of JTA  Tours .

7. Additional Terms

Additional terms and conditions may apply to reservations, purchases of travel products and services and other uses of portions of this site. By agreeing with the terms and conditions contained herein, you also agree to abide such additional terms and conditions.

8. Refunds And Penalties

JTA Tours reserves the right to decline any purchase for any reason on condition of refunding in full any unutilized monies collected from you for that purchase, and shall not be held liable for any claims for damages or compensation.

For every product and/or service offered on this site, there is a cancellation policy and time period for refunds to be processed when a fully paid reservation is cancelled. You will receive a refund of the full reservation price less cancellation charges (if any) into your credit card account. You agree to bear the cost of any penalties and administration fees for products and/or services booked but not utilized for any reason.
For request for refunds of unused hotel vouchers, you must present evidence such as endorsement and/or cancellation number (if applicable), fax or acknowledgemen

Clients say about us

“Please find enclosed the questionnaire filled in and commented. Sorry for the delay. I would like to thank you for all the efforts you have done, we really appreciate your support regarding the organization of our trip. All members of my small group are really satisfied and keep many pleasant memories...”

 Susan Nou
Susan Nou
05 Sep 2019

“We had an absolutely fantastic time! I think the absolute best tour we’ve ever been on. You made everything incredibly easy and smooth for us and we really appreciate everyone’s responsiveness. The guides were great and young and fun and energetic which is exactly what we needed. Few random thoughts: Really...”

 Steven Beckman
Steven Beckman
23 Aug 2019

“What can I say about this tour operator, but FANTASTIC!! From the time it took us to decide where and when to tour up until the actual tour Ms. Phuong kept us so well informed with great suggestions and quick responses to all questions mailed to her (and there were many). Nothing was too much trouble...”

 Engelstad Tom & Engelstad Ingrid
Engelstad Tom & Engelstad Ingrid
09 Jul 2019

“I wanted to praise JTA Tours for they commendable services. From trip planning to services on the our Vietnam holiday, it was meticulously planned. A show of appreciation to Ms Nhung for your outstanding service, I really appreciated all your hard work as the trip turned out really really well. It was...”

 Nancroix
Nancroix
22 Jun 2019

“We are returning from a journey for 17 days in Laos, Cambodia, and Vietnam which we had entrusted the organization, JTA Tours. Knowing that we wanted to avoid the places invaded by too many tourists, they have prepared a dream itinerary with very good hotels and very competent guides. We were well...”

 Mrs Bassanetti Marta
Mrs Bassanetti Marta
19 May 2019

“With 3 weeks to discover Vietnam, everyone was surprised that we had seen so much. No double thanks to the travel agency that had organized everything from the smallest detail. The price was very reasonable. During the trip, we would have revised some routes, days to take the time for visit other...”

 Piotr and Grzegorz
Piotr and Grzegorz
23 Apr 2019

“Quite frankly, we were bowled over from start to finish, the itinerary is jam-packed but it was an entirely stress free trip. JTA Tours ensured all airport meetings and transfers were seamless, private travel arrangements and guides were of a high standard. We began our trip in Siem Reap, and travelled...”

 Richard Michael
Richard Michael
28 Mar 2019

“We corresponded extensively before booking the trip and were given lots of suggestions and alternatives to this tailor made holiday. We started in Hanoi where we were met at the airport and taken to our Hotel as a tour guide. The guides have a good grasp of English and extensive knowledge of their country....”

 Bouchard Line & Dradet Denis
Bouchard Line & Dradet Denis
08 Mar 2019

“Hello Nguyen, Yes we are all settled back home in Australia now. Thank you so much for organising this tour for us. We were very well looked after. While all the accommodation in Vietnam was really good, I wouldn’t recommend the Juliana hotel in Phnom Penh, it was too far away to walk to...”

 Lisa and Lance
Lisa and Lance
17 Feb 2019

“We have had great experience with JTA Tours. When we had private tour: Highlights Of Vietnam Tour - 11 Day arranged by Ms. Phuong. We had a long e-mail correspondence prior to it with her, she being highly professional and helpful. The tour itself was exactly what we wanted, hotels were to our satisfaction,...”

 Mrs. Thibault France
Mrs. Thibault France
05 Jan 2019

“Booked this tour in Myanmar through internet. Must admit when first booked we were a little worried, but from the moment we arrived in Yangon everything ran smoothly with JTA Tours. Tour guides in all areas were very helpful and informative especially "Khin Thet Mar" our guide in Bagan. All hotels...”

 Mr. Stanisław Mikulski
Mr. Stanisław Mikulski
22 Nov 2018

“Our family of 4 people just finished a 2 weeks holiday from vietnam to cambodia, we honestly highly valuate the professional organization & meticulous cares of JTA Tours. From the beginning, we emailed to them to customize a suitable trip with a combination between sightseeing & beach relaxation...”

 Mr. Germain Marc
Mr. Germain Marc
05 Nov 2018

“We had an absolutely amazing time in Myanmar, thanks to JTA Tours and our Guide Aung Aung, the sites we saw were incredible. We want to thank Aung Aung for being so good to us and making this trip worth every minute we were on it. For his expertise in Myanmar history and for always doing his best in...”

 Cotton John David
Cotton John David
01 Nov 2018

“The tour was fantastic. I thoroughly enjoyed the walking routes each day, with the mountain from Sapa, the walk at Lao Chai & Ta Van, and the day walk at Hoian/trip to Halong bay my personal highlights. The first nights meal at the winery, and the last 2 at the family at Mekong were amazing. Our...”

 Candler Marie Rosanna
Candler Marie Rosanna
11 Oct 2018

“This agency was recommended by my friend - Mr Jito and they really provide good service. Mr Thang helped us all the way from the moment we touch down the airport until the last day we go home, he never disappoint us and we really enjoy very much. all the itinerary they planed for us never go wrong. this...”

 Ms. Nur
Ms. Nur
29 Sep 2018

“Many thanks Jito for your kind support! My and husband's dream to visit Ha Long Bay was finally fulfilled. Tham from JTA Tours provided a good deal and clear itinerary during for visit Ha Long Bay. It was a last minute deal since we were already arrived in Hanoi and seems most good cruise was no longer...”

 Mr. Budi
Mr. Budi
10 Sep 2018

“Hi Suharjito, we are now fine in Indinesia. Thanks so much for amazing trip to the north of Vietnam including Hanoi, Halong& Ninh Binh also. Excellent experience and very high-level service. JTA Tours took amazing care of us from the moment we landed. Were very open for changes and for every...”

 Mr Gin Gunawan
Mr Gin Gunawan
21 Aug 2018

“Dear Thang, we have now returned back to Australia and the chores of work! – We have very pleasant memories of the sights, sounds, food and people of Vietnam….. We shall treasure for a lifetime I would like to take this opportunity on behalf of our group to say we had a wonderful time – the...”

 David Jonathan
David Jonathan
07 Aug 2018

“Hi Thang, I do apologize that it has take me so long to email you and thank you for yet another super lot of organization on your part which helped to make our time in Vietnam so enjoyable. We really do appreciate so much your professional and reliable services which make our job in taking our small...”

 Annie Garrett
Annie Garrett
28 Jul 2018

““Our trip to Vietnam and Cambodia was superbly organised by JTA Tours. We were met promptly and efficiently by very friendly and helpful guides at each stage of our holiday. Our hotel in Seam Reap, Hoian & Hanoi was lovely. The trips were well organised and in formative. The floating villages were...”

 Ingham Sally - Ann
Ingham Sally - Ann
14 Jul 2018

““We wanted to write to you personally to let you know how much we enjoyed our holiday in Myanmar and to thank you for organizing this memorable trip. We had such an amazing time discovering your diverse and beautiful country, it's people and of course the strange food. We found your tour was...”

 Mr. Edward Francis John Doyle
Mr. Edward Francis John Doyle
01 Jul 2018

“Hi Mr. Thang, “BEST SELLING VIETNAM FAMILY TOUR - 17 DAYS" with JTA Tours, just a quick note to say thank you for an amazing experience! Our participants commented on how wonderfully it was organized and we received lots of positive feedback (along with a few suggestions but it was overwhelmingly...”

 Kristel & Depuyt Paul
Kristel & Depuyt Paul
25 Jun 2018

“I search into Goggle for Vietnam & Cambodia tours, I contacted approximately 5 different companies, it was my contact with Ms Na Na that made me select your agency. She was superb in every way and a pleasure to work with, she had excellent suggestion for myself and three Granddaughters. She is truly...”

 Mrs. Mary Madison
Mrs. Mary Madison
18 Jun 2018

“Hi, thank you for your note. I would also like to make special mention of two of your staff – Mr Thang who prepared the tour for us and the second tour guide that we had, who I only knew as Phuong (he was our guide in both Dalat and Nha Trang). The service we received from both of these people was...”

 Karen Denman
Karen Denman
06 Jun 2018

“Hi Mr. Thang, We are doing fine. We want to let you know that our guide Mr Nam was excellent. He saw to all of our needs and had us back to our hotel on time for our dinner with or tour group. I would highly recommend Mr Nam to anyone that needed a private guide while visiting Vietnam. And, thank...”

 Mr. Rodgers Thomas
Mr. Rodgers Thomas
23 May 2018